Help & support
How can we help?
Questions about an order, delivery, payment, warranty or setup? Choose a topic and send us a request — our team replies by email, or call us for anything urgent.
- Order status & trackingWhere's my order? Share your order number and we'll update you.
- Warranty & returnsFaulty or damaged item? Start a warranty or return request.
- Technical helpSetup, configuration and compatibility questions.
- Product questionSpecifications, availability, alternatives and quotes.
- Payments & installmentsBank transfer, cash on delivery and installment plans.
- DeliveryDelivery areas, charges and scheduling.
Support request
Tell us what's happening
Add your order number if you have one — it starts with AS- and is in your order confirmation email. We'll reply to the email address you enter.
- Payments
- Cash on delivery or bank transfer. Card payments are currently unavailable.
- Order-basis items
- Imported on order — delivery in about 4–8 weeks.
- Visit us
- No. 22/1, Makola Road, Kiribathgoda, Gampaha, Sri Lanka
How ordering works
From cart to your door in four steps
Every order is confirmed by phone before dispatch, so you always know the delivery charge and date.
- 01
Add to cart
Choose in-stock products and add them to your cart — or request a quote for order-basis items.
- 02
Check out
Enter your delivery details and pay by cash on delivery or bank transfer.
- 03
We confirm by phone
Our team calls to confirm availability, the delivery charge and your delivery date.
- 04
Delivered islandwide
Your order is packed and delivered to your door, anywhere in Sri Lanka.
FAQ
Ordering & support FAQ
Quick answers about ordering, payment, delivery and warranty at AccessStore.lk.
Last updated:
How do I place an order?
Add in-stock products to your cart and check out online with cash on delivery or bank transfer. Our team then confirms availability, the delivery charge and your delivery date before dispatch.
How much does delivery cost?
Delivery charges depend on your location and order size — our team confirms the amount when we call to confirm your order.
Which payment methods can I use?
You can pay by cash on delivery or by bank transfer. When paying by bank transfer, use your order number as the payment reference and upload the payment slip from your order page (or send it by WhatsApp). Card payments are currently unavailable online.
Why don't some products show a price?
Products marked "Order basis" are imported on order, so their price depends on current import costs. Request a quote and we'll confirm the latest price and a delivery time of about 4–8 weeks.
Do you offer installment plans?
Yes. Installment plans of up to 12 or 24 months are available on eligible orders. Terms and eligibility apply — our team confirms the plan with you before you pay.
How can I check the status of my order?
Open "Track order" at the top of the site and enter your order number (it starts with "AS-") with your email or phone — or sign in to your account to see every order.
What should I do if a product is faulty?
Send a warranty request with your order number, the product name and a short description of the problem. Warranty periods are shown on each product page, and our team will guide you through the next steps.